PonyParties

Reservations & Policies

To reserve a party, give us a call or use the form provided above! Once you contact us, and a day, time, and what pony party package you’d like is confirmed, we’ll email your contract to you. Paperwork must be completed, and returned to the office (complete with deposit) within 10 days of the deadline on your paperwork. Reservations are not considered guaranteed until the completed contract reaches our office, and the deposit has cleared. Reservations remain open until contract and deposit are made. 

• All paperwork must be returned, completed and along with deposit, via the postal service within 10 days. However, contracts may be sent to the client via email based on customer needs.

• A 50% deposit is required at the time your paperwork is submitted. Deposits are deducted from your total bill. Cancellations made after the 2 week (14 day) requirement face forfeiture of client deposit. 

• Cooler weather months (Fall / Spring) and holiday weekends tend to be really busy! Contact us early to ensure your date is open and can be reserved.

Payments & Fees

• When mailing your reservation contract packet, a check is required for deposit. Electronically delivered contracts must be printed by the client, and mailed or dropped off by appointment to Sunrise, Inc at 2670 Minneman Rd. Richmond, IN 47374 to keep on file.

• A 50% deposit is required with your contract, and the balance must be received in our office at least 14 days prior your reserved date. Failure to pay the balance by the deadline date on your contract could forfeit your reservation. Please drop contracts in the mail soon, and give plenty of time for delivery (at least 4 to 5 days in advance). This is to ensure we receive your contract and payment before the deadline date, and to secure your party on the day requested. Contact us for other payment in full options (COD).

Rescheduling & Cancellation Policies

•  All cancellations must be made by personal phone call, and via email with the email address provided to us in your reservation contract. We will either (a) issue a full refund if cancellation is before the cancellation deadline date in your contract, (b) issue no refund if made after the cancellation deadline date in your contract.

• Cancellations made as a result of extreme, uncontrollable situations will not result in forfeiture of your deposit. Extreme situations include; acts of nature (tornado, fire, flooding), extreme weather (lightning, damaging and dangerous hail), or the result of cancellation by the facility. All other unique situations will be handled on a case-by-case basis. Cancellations in these situations may result in a complete refund of your deposit, or rescheduling, whichever the client prefers.

• Cancellations made after the cancellation deadline will result in forfeiture of the contract deposit. Refunds or potential rescheduling, if any, will be at our discretion. Rescheduled parties must be on our calendar within 30 days. If you do not reschedule your party, we will retain your party deposit for lost wages.

Inclement Weather Policy

The facility may cancel only if inclement weather creates a serious risk to party guests, our animals, and staff. This includes; heavy damaging rains, damaging hail, extreme high winds, and lightning. We will cater your event through rain or shine if it’s safe to do so. If the facility cancels due to weather a full refund will be issued or the client may choose to reschedule if they desire. 

• Should inclement weather strike during your event, all rides will be stopped. Staff is responsible to make this decision at their discretion. No refunds or discounts are issued in this event. Should weather improve, staff will continue servicing your event. At staff discretion, based on schedule, time lost from inclement weather may be made up by extending our time at your event. 

• There are times when a client wishes to reschedule because of weather. If you wish to cancel due to rain or other weather conditions, please note that we understand wanting to change the date if weather is bad, however, please understand there is a lot of work behind the scenes to manage and prepare for your event,  therefore;

  (a) Requires notification about a scheduling change at least 24 hours before your event.

  (b) Bad weather (not inclement weather, i.e., dangerous and resulting in real and serious threats to personal health and safety) cancellations by our client will result in forfeiture of any payments and/or deposits made by the client. Deposits and payments made are non-refundable after the deadline stated on the event contract. Deposits and payments made to can be used towards another available date if rescheduled within 30 days.

 Months of Operation & Services Available

• Pony Rides are available April 1st through November, depending on weather.

• Website rates are for parties booked in advance. Parties made last minute for an available open calendar spot may see additional fees, based on the staffing needs. Last minute bookings may incur additional rates.

• Two weeks is preferred (at minimum) to schedule staff. However, at times we may be able to cater your event last minute. 

• Events scheduled on holiday weekends will incur a holiday rate. This includes days either prior to, or following a major holiday (i.e., holiday falls on a Saturday, the Friday before will incur a holiday rate). Days leading up to a holiday may also incur additional holiday charges (i.e., the day before Thanksgiving, Christmas Eve).

• We reserve the right to cancel at any time. In these rare, at times unavoidable circumstances (an animal falls ill, death, equipment failure, etc), staff will make every effort possible to rectify the situation and serve our customers.